Thursday, May 17, 2012

A curious replacement.

o/

As mentioned in my prior post, the box of Eldar Guardians that I  was assembling, was missing a sprue. So I contacted GW, apologies were given and a replacement I was told would be sent right out. Perfect, no complaints with their customer service as always. Now, GW used to just send you the replacement parts required back when they had their old (and much loved) Bitz service.

Then there was a warehouse collapse of some sort, the inventory clerks were driven to heavy drinking due to keeping track of something like 30,000-40,000 UPC codes, and in short, the bitz service was gone (or rather, gone to the aftermarket retailers). So whenever you were shorted a sprue, GW would just send you an entire box of whatever it was. This only happened to me once, with the GW rep telling me to make the partial Basilisk kit into terrain or something (note the blue Rhino with the Earthshaker shoved thru it). So, I figured I'd be getting another box of guardians and was pondering what I'd do with 4 extras. Already having 30 Guardians (erm...Gardeners), I really don't need anymore. However the point is moot:

I just got the missing sprue, that's odd?

Now, I SERIOUSLY doubt that GW is bringing back their Bitz service, but it strikes me as curious that (as a cost cutting measure I'm sure...) they're tearing open boxes to find replacement parts. I've seen of quite a few complaints on the 25th anniversary model's quality, with people getting sent (and in a few cases summarily sending back) the entire boxed sets. Whereas Bob over at the Lesser of all Evils just got the marine's helmet sent to him. That kinda struck me as odd, then, but I guess not now. Makes me wonder if I should start checking ebay to see if GW is now selling partial boxes...

Speaking of my Eldar, after the recent demonic incursion, the Exodites went back to cleansing the Mon'Kiegh blight from their home world last night.  However there are still some vermin that have yet to be exterminated that are still praying to their dark gods, and unfortunately for the Exodites the followers of the Blood God arrived. Hive Angel will insist that they're Blood Angels, but come on, we know who they really worship...

While the Dragon Knights proved once again to be the mother-of-all-tar pits (eventually succumbing to attrition something like 3-4 turns after their initial contact) the Exodites in the end got pasted. However one of the more comical moments was me trying to figure out how far my Autarch on his Gryphon turbo-boosted (or rather super...flied? flew?) over the course of the game. He went (quote): 24, 48...72..uh...lots.

lol!

I really shouldn't be required to have to figure up all those numbers after 8 o'clock at night. Hell, I already suck at math during daylight hours!


6 comments:

Karitas said...

I can relate similar GW experiences.

Waaaaay back in the day when the first ever box of harlequins launched.. mine didnt have a solitaire in it.. they sent out a new boxfull.

last year when three of my cadian Kasrkin were badly miscast, not only were just replacements for the three faulty figs forthcoming, but I had to send the originals back in order to get em.

recession all over eh? :)

madival said...

I know it was about a little under 2 years ago that they sent me a whole new rhino for missing a single tread. Maybe they got smart.

Da Masta Cheef said...

I've never had to send anything back, though I have offered. Odd that they required you to do so...

I wonder if its a new policy to try & make up for the losses caused by the insane amount of failcost models that were miscast?

neverness said...

I've never had to send anything back before and usually get entire replacement kits. Having said that, I haven't purchased hardly any finecost models and the few I have purchased have been, well, fine. I haven't opened any screwed up kits in a long time.

On another note: I actually had a dream last week about paintined Slaaneshi daemons... should I seek out a Confesser?

madival said...

I haven't heard of anyone having to send them stuff today. We always offer to send it back, but they decline. That suprises me that they haven't asked more about people sending it back.

Da Masta Cheef said...

Neverness, luckily for you Saint Sevastopol ought to be able to cleanse your wicked and blasphemous soul!

Lemme see, where's that potato peeler, we'll need to start by flaying the skin from your body to allow the demons a way out...